AT A GLANCE
Key points
- Open the carrier's official site or app independently, using the shipment record you already hold.
- Check the parcel reference and requested action; a familiar logo or sender name does not establish authenticity.
- A legitimate charge may exist, but an unexpected message does not verify where or how it should be paid.
An unexpected text saying your Lovegobuy parcel needs an address correction or small payment should start a verification check. Use the order information you already hold to find the responsible carrier, then open its official service independently.
This article concerns the authenticity of a request. The parcel-tracking guide explains shipment events; a genuine tracking event does not authenticate every message referring to it.
Start outside the message
Do not use a suspicious message’s link, attachment or supplied telephone number as the way to verify the same message. The FTC’s phishing guidance recommends contacting the organization through a website or number you already know is real.
Open the agent account from your saved entry point. Note the carrier and tracking number for the relevant parcel, then open that carrier’s official website or app yourself. Check whether its record shows the same issue.
If the carrier is unclear, ask the agent which company handles the present stage. Avoid submitting your details to a site simply because it accepts the tracking number.
Treat warning signs as reasons to check
DHL’s fraud-awareness page lists signals such as shortened links, generic sender names and unexpected international phone prefixes. It also warns that a seemingly legitimate email address can be spoofed.
Use the whole situation when checking a request:
| What you see | What to verify independently |
|---|---|
| Address correction | Whether the official shipment record actually needs updated details |
| Payment deadline | The parcel, charge description and official payment process |
| Familiar branding | The request in the carrier’s own service, not the logo alone |
| Attachment or short link | Whether official support confirms that a document or action is required |
These are checks to perform, not a scoring system that certifies a message as genuine.
Keep carrier-specific advice in context
The US Postal Inspection Service tells recipients of suspicious USPS-related messages to avoid the link and visit USPS.com directly. Its guidance describes USPS tracking texts; it should not be extended to every courier’s notification process.
DHL’s notice also makes clear that fraud warnings do not remove legitimately payable shipment, customs or similar charges. “It asks for money” and “the fee is real” are different questions. Verify the charge and the payment channel separately.
For example, imagine a text claiming that a parcel will be returned unless a small fee is paid immediately. This is a fictional scenario, not a reported Lovegobuy case. The useful next step is to check the real shipment record and ask official support about that fee, rather than deciding from the amount alone.
Save a clear record for support
Keep the message, sender details and time received. Note whether you opened a link, downloaded a file, entered information or paid. These details help support distinguish a suspicious message from an action already taken.
An editorial question for the carrier or agent’s private support channel:
I received a message about parcel [reference] at [time], requesting [action]. Your official tracking record shows [event]. Does this parcel require that action, and which official channel should I use? I have [not opened the link / opened it / entered information / paid].
Do not attach passwords, verification codes or full card details. Keep identifiable parcel evidence out of public posts.
Respond according to what you already did
If you have not interacted with the message, preserve what is needed for a report and verify it independently. For USPS or DHL messages, use the reporting instructions on their linked official pages.
If you believe you exposed personal or financial information, the FTC directs US readers to IdentityTheft.gov for steps matched to the information involved. If you suspect a link or attachment downloaded harmful software, it recommends updating security software and running a scan. Contact the affected account or payment provider through its official channel for the relevant account response.
A verified import bill can then be checked against the EU import-cost questions where applicable. That cost check comes after establishing who is asking for payment.
Common questions
Is every delivery message containing a payment request a scam?
No. DHL's fraud guidance preserves legitimately payable shipment and import charges. Verify the specific request through an independently opened official channel before acting on it.
Does a correct tracking number prove the sender is genuine?
A matching number helps identify the shipment but does not verify the sender or payment destination. Check the request through the carrier or agent using contact details from your own records.
Should I share the complete text and parcel label in a public discussion?
Keep original evidence for private official support. Remove your name, address, phone number, account details and label identifiers before posting publicly.
Sources & scope
Each source applies to the policy, payment method, service or destination described below. Check the current terms and the records for your own order, parcel or payment.
- US Postal Inspection Service — package tracking text scams
Read on 27 October 2026. USPS-specific guidance, last updated 19 May 2025, recommends independently visiting USPS.com instead of using suspicious delivery-message links. Its description of USPS texts is not a rule for all carriers.
- DHL US — fraud awareness
Read on 27 October 2026. Covers suspicious message indicators, spoofed sender information and reporting. It also preserves the obligation to pay legitimately due shipment or import charges.
- US Federal Trade Commission — recognize and avoid phishing
Read on 27 October 2026. Advises contacting an organization through independently known details, and gives steps for exposed information or suspected malicious software. US reporting resources retain their jurisdictional scope.
Calculations, checklists and message templates identified as examples are editorial illustrations. Suggest a correction.